1. About these terms
These terms govern your use of VenQ (including our website and mobile apps), provided by VENQ PRO LLC, a New Jersey company. By using VenQ, you agree to these terms. If you use VenQ for an organization, you must have authority to act for it. If you do not agree, do not use the service.
2. Accounts and eligibility
You must be at least 18 and able to enter a binding agreement to create an account. Provide accurate account information, protect your sign-in credentials, and notify us of unauthorized access. You are responsible for activity under your account and for managing access by your organization's members and people receiving your share or collaboration links.
3. The service and acceptable use
VenQ provides event planning, floor-plan design, collaboration, and related tools. Do not use it unlawfully, upload content you have no right to use, infringe privacy or intellectual property rights, send spam, introduce malicious code, bypass access controls, or disrupt the service. You are responsible for obtaining permission to upload other people's personal information, photos, venue plans, and other materials.
4. Your content and sharing
You retain ownership of your content. You grant VENQ PRO LLC permission to host, store, process, display, and transmit it as needed to provide and maintain the service, including features you choose to use. Shared links may give anyone holding the link access to your plans or collaboration tools; share them carefully and revoke them when no longer needed. We retain ownership of VenQ's software, branding, and service materials.
5. AI and event-planning limitations
Que and other AI features may produce inaccurate, incomplete, or unsuitable results. Review generated content and confirm changes before relying on them. Floor plans, measurements, capacities, and AI output are planning aids, not professional architectural, engineering, legal, accessibility, or safety advice. You must independently verify venue requirements, dimensions, permits, occupancy limits, and applicable rules before an event.
6. Subscriptions, payments, and third parties
Available plans, trial limits, prices, and billing intervals are shown when you subscribe. Paid subscriptions renew on the selected interval unless canceled. Manage or cancel a subscription through billing settings; cancellation takes effect according to the billing terms shown there. You are responsible for applicable charges and taxes. Contact us about billing errors or refund requests; applicable consumer rights are not limited by these terms.
Payments are processed through Stripe. Optional integrations and third-party services have their own terms and policies. VenQ is not a party to agreements you make with venues, vendors, or other users and does not guarantee their services.
7. Privacy, suspension, and termination
Our Privacy Policy explains how information is handled. You may stop using VenQ and request account deletion through Settings → Data & privacy or by contacting us. Deletion and subscription cancellation are separate requests; review your billing status as well. We may restrict or suspend access for misuse, nonpayment, security reasons, or legal requirements. Data may be retained as explained in the Privacy Policy.
8. Disclaimers and liability
To the extent permitted by law, the service is provided “as is” and “as available,” without warranties of uninterrupted availability, accuracy, fitness for a particular purpose, or merchantability. To the extent permitted by law, VENQ PRO LLC is not liable for indirect, incidental, special, or consequential losses arising from use of the service, including lost profits or data. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.
9. Changes and governing law
We may update the service and these terms. Updated terms will be posted here with a revised date, and material changes will be communicated as required by law. New Jersey law governs these terms, except where mandatory law provides otherwise. These terms do not limit non-waivable consumer protections.
10. Contact
VENQ PRO LLC
1001 NJ-70, Suite 1311
Toms River, NJ 08755, United States
contact@venqpro.com